Privacy Policy

Royal Emirates Resort and Spa values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or stay at our property. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information in the following ways:

• Contact Information: When you make a booking or request information, we collect your name, email address, phone number, and postal address.
• Payment Information: If you book a room or purchase additional services, we collect your payment details, such as credit/debit card numbers or other payment information.
• Identification Information: When you check in, we may collect identification details such as passport numbers or government-issued ID details as required by Indian law.
• Preferences: Information related to your room preferences, special requests, and any other preferences for your stay.
• Website Interaction: When you visit our website, we collect information through cookies and other technologies, such as IP addresses, browser types, and browsing behavior.
• Communication: We may store communications or inquiries you make via our website, emails, or calls.
• Location Information: When you use our Wi-Fi or mobile app, we may collect location data from your device, subject to your settings.

2. How We Use Your Information

We use your personal information for the following purposes:

• Reservations and Services: To process bookings, manage hotel stays, and provide requested services such as dining, spa, or concierge services.
• Payment Processing: To handle payments securely for your reservations and any additional purchases.
• Guest Services and Communication: To respond to inquiries, improve customer service, and send information about your booking or other hotel-related updates.
• Marketing Communications: If you opt-in, we may send promotional offers, news, and updates about our hotel services. You can unsubscribe from these communications at any time.
• Legal Compliance: To comply with legal obligations such as maintaining records for financial and identification purposes as required by Indian law.
• Website Functionality: To enhance and optimize our website and ensure its proper operation, including improving user experience and analyzing trends.
• Security: To protect our guests and our property, we may use information to detect fraud, ensure safety, and monitor our premises (e.g., CCTV in public areas).

3. How We Share Your Information

We do not sell or rent your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party service providers who help us operate our website, process payments, or deliver services (e.g., booking platforms or housekeeping services).
• Legal Authorities: If required by law or for legal processes, we may share information with governmental agencies, law enforcement, or other authorities.
• Business Transfers: If Royal Emirates Resort and Spa is sold, merged, or undergoes a corporate restructuring, your information may be transferred as part of the business assets.
• Hotel Group or Affiliates: We may share your data within our group for centralized management and marketing purposes.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve user experience on our website.
• Track visitor activity to understand usage patterns and deliver relevant content.
• Enable functionalities like online booking and account management.

You can control cookie settings through your browser, but disabling cookies may limit certain features of the website.

5. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. However, no online transmission of data is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this Privacy Policy, or as required by law. After this period, your data will be securely deleted or anonymized.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: You can request details of the personal data we hold about you.
• Correction: You can ask us to correct inaccurate information.
• Deletion: You may request that we delete your personal data where applicable by law.
• Objection/Restriction: You can object to or request the restriction of processing your personal data under certain circumstances.
• Data Portability: You may request that your data be transferred to you or another party in a structured, commonly used format.

To exercise any of these rights, please contact us using the details below.

8. International Transfers

If you are located outside India, please note that we may transfer and store your personal data in a country outside your jurisdiction. By using our services, you agree to this transfer, understanding that we will take all necessary steps to protect your information in accordance with this Privacy Policy.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal data from children. If you are a parent or guardian and believe we may have inadvertently collected information from your child, please contact us to delete the information.

10. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the date of the last revision will be indicated at the top of the page.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at: [email protected]